With 16 staff or representatives around Australia we pride ourselves that our response to your support query is typically instant. No waiting for return calls or a call back in 2 days.

You deal with one person and have a relationship with them, if more or different expertise is required to assist with your problem then they will call on our combined resources to resolve your issues.

FilePro offers two types of support;

• Product warranty (or technical support) and;
• User support

Typically support calls are answered immediately and there is no differentiation between the types of support. You contact the same person.

Product Support

As mentioned in other areas of this website there are no annual license and support agreements. FilePro sells consumable client files to you, and the cost of the file entitles your legal firm to technical support and also software updates as they are released. FilePro warrants the latest version of the software release and provides technical support at no cost to you for it’s correct use.

User Support

User support is chargeable on a cost and materials basis. If your server fails or becomes corrupted and our assistance is required to reinstall or resurrect your data, then this is chargeable user support. Likewise if temporary staff cause accounting or data issues, then again, user support for this is chargeable.

Each of our representatives offer their own support plans ranging from casual support costs to support contracts which can be built in to your per file cost.

Support for document sets provided by our representatives is provided by them and again, support cost can be incorporated within your per file cost. Please contact your local representative for further information on the provision of and maintenance of document sets.