We are compliant with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Act) in relation to the handling of personal information. A full version of the Australian Privacy Principles, contained in Schedule 1 of the Act, can be found at the Office of the Australian Information Commissioner website – http://www.oaic.gov.au/.
The terms “customer” or “you” in this statement includes all visitors to our website, subscribers, purchasers and users of our services and products.
The term “services” refers to the services offered by FilePro.
The term “our website” refers to our website at http://filepro.com.au.
Collection and Use of Information
FilePro only collects personal information that is necessary or directly related to our business functions or activities. Personal information will always be obtained lawfully and fairly, and will be collected directly from you whenever it is reasonable and practicable to do so. FilePro will also never collect sensitive information such as information relating to racial or ethnic origin, political opinions or associations, membership of professional or trade associations or unions, religious or philosophical beliefs, criminal records, health or sexual orientation without your consent, unless we are required to do so under Australian law or otherwise.
We collect information from you when you submit an enquiry (including in person, by telephone or through our website), when you purchase our products, and when you register for access to our resources or have other dealings with us.
Access to the services requires a username and a password to log in. You should keep your username and password safe and never disclose it to a third party. We further recommend that you do not use public access PC’s/Tablets when accessing your secure information.
The kinds of personal information FilePro gathers may include:
- your name and address (including mail, email and telephone details);
- date of birth;
- details relating to your employment which are relevant to us;
- payment information, such as credit card or bank details;
- transaction details relating to your use of our products, services or benefit; and
- any other data that is included in data which you submit to us.
If FilePro receives personal information from you that we did not ask for, and that personal information is sensitive information or is not reasonably necessary for our functions or activities, we will destroy or de-identify the information.
It is unlikely that FilePro will use the services of an overseas data centre, however if we do store your information in an overseas data centre it will be done in compliance with the Privacy Act 1988 (Cth) and we will inform you prior to any storage of data overseas.
We may disclose your information to third parties outside of FilePro if you give us express permission to do so, or if we are required to do so by law.
We may disclose your personal information to third parties who directly work with us in our business to provide, promote or improve the products or services you have requested or are interested in. Employees of FilePro have access to personally identifiable information. All employees are bound to uphold this policy and observe your right to privacy and confidentiality.
You do not have to disclose your personal information to us, however if it is not disclosed, further assistance or access to our services may not be possible. You may request that we do not transfer any of your information outside of Australia, or revoke our permission to do so, but in such case we may not be able to provide the services or products you have requested from us.
FilePro will only use your personal information for the purposes of:
- invoicing and collections of monies. This will include sending you emails, invoices, and notices of delinquency;
- providing customer service and to obtain feedback;
- improving the services we offer. We may occasionally conduct online surveys that may ask you for demographic information (your location, your position, product usage, etc). We will only use the information collected if you have granted us permission to do so, and only for the purposes of conducting that survey. You are free to revoke permission at any time by notifying us in writing;
- meeting legal requirements such as complying with court orders and valid subpoenas;
- prosecuting and defending a court, arbitration or similar proceeding;
- sending you promotional material that you “opt-in” to receive.
We store all emails and endeavour to keep records of all communications so we have a history of our interactions with you that may subsequently be used for our support services.
You may opt-out of receiving email communications from FilePro at any time. You need to email us to have us exclude your email from our email distribution list. We endeavour to process opt-out notifications immediately, but please allow up to five business days for the removal to be completed.
You may be able to access other sites by clicking on links that we have provided on any part of our website. We are not responsible for the privacy practices or the content of these linked websites.
Data Accuracy and Security
Every effort will be made to ensure the security of your personal information to protect it from misuse, interference, loss or unauthorised access, and to ensure that your personal information is complete and accurate. If your data changes, then you are responsible for notifying us of those changes so that we can keep your details up-to-date and accurate. When no longer needed, reasonable steps will be taken to ensure that your information is destroyed and/or de-identified. Unless an exemption under the Privacy Act applies, we will, at your written request, provide you with a copy of any personal information which we hold about you. We will inform you of any applicable fee and obtain your agreement to it before providing any information.
Privacy Queries, Corrections and Complaints
To access, correct or update your personal information, or to raise a question or concern or complaint regarding FilePro’s collection and use of personal information please email us at firstname.lastname@example.org
or notify us by mail at:
FilePro Pty Ltd
Suite 10, 2 Queensgate Drive
Canning Vale WA 6155
Any complaint regarding our collection or use of your personal information (Privacy Complaint) must be made in writing either by email or post to our office. Your complaint should set out the type of personal information that is the subject of the complaint, and details of the alleged improper collection or use.
Within 5 business days of receiving a Privacy Complaint, FilePro will respond to you acknowledging receipt of the complaint. This acknowledgement will also include the contact details of the person responsible for reviewing your Privacy Complaint, and an estimated substantive response time. FilePro will then conduct a review of your Privacy Complaint and provide you with a substantive response within 20 business days of the receipt of your Privacy Complaint. The substantive response will also include information regarding how you may make a complaint to the Information Commissioner should you not be satisfied by our response.
For more information on your rights regarding complaints, please refer to the website for the Office of Australian Information Commissioner at https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
Destruction of records
When FilePro no longer requires your personal information, and has no legal obligation to maintain records of it, we will either destroy or de-identify your personal information.
Notifiable Data Breach
If FilePro identifies reasonable grounds to believe that unauthorised access or disclosure of your personal information has occurred, or that your personal information has been lost and is at risk of being subject to unauthorised access or disclosure, then FilePro will notify you in writing and provide you with a copy of the written statement which FilePro provides to the Information Commissioner. The following information will be included in the written statement:
- a description of the possible data breach that may have occurred;
- what kind of personal information has potentially been affected;
- recommended steps you should take in order to protect yourself; and
- if applicable, the details of the source of the data breach if FilePro has reasonable grounds to believe the data breach was constituted by a third party.
Should FilePro be unable to contact you, then we will publish the above information on our website.