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Still have questions?
We’d be happy to answer them or take a look at some we’ve been asked before.
All our support, updates and training options are included in the file price. Indeed it is in our interest to have all our customers on the latest release of FilePro and fully trained, as this reduces our time spent in support whilst maximising a firm’s return on their investment – a truly win-win situation. We pride ourselves on our support. We have over 450 clients who will attest to the high level of local and technical support they receive.
The directors believe that FilePro should be affordable for small and large practices alike and we want everyone in the practice to use it. The only way to achieve this was to opt for a consumable pricing model and not per seat licences. Our implementation costs are based on the real cost of the customisation, installation, training, data migration and on site implementation of FilePro for your practice.

The term ‘cloud’ is a very broad term. Cloud-based solutions basically fall into 2 categories: Browser-based solutions; such as Xero where all processing is directly through your browser into a database shared with hundreds of thousands of other users. Hosted server solution; this is where your application and data are maintained on a server dedicated to you but residing on a hosting provider’s larger computer.

Our cloud offering combines our feature-rich FilePro application with our cloud-based systems. In line with our philosophy of ensuring client choice, no single methodology is forced upon our clients. FilePro’s clients have options that suit their requirements, flexibility and freedom to adapt, whilst ensuring ownership of their data including:

  1. No lock-in contracts
  2. No minimum term or user commitment
  3. No setup fee or capital outlay
  4. An all-inclusive user-based subscription model

To find out more and access our complimentary guide that explores success factors and friction points you need to consider before migrating your practice management system to the Cloud.

Yes, FilePro has received certification under the Legal Profession Uniform General Rules (2015) that FilePro version 2.1.6.7 is compliant with the new rules.
We have a proven track record for fast deployment, and can completely install, test and train a 50-user firm in just two weeks. Your staff are only away from their desk for a couple of hours during the first week’s initial training prior to implementation, then we supply on-hand support staff to assist during the implementation week. Better still, hear directly from our clients.

No one could convince you that this is not conceivable; however our passion is FilePro, and the entire team take a great deal of enjoyment and pride in producing it. Our long term strategy, sanctioned by the board, is for strong growth both within Australia and elsewhere. This translates to a detailed and realistic business plan which has seen (and will see) significant investment over a period of many years, in order to attain these goals. The board has strongly resisted any acquisition attempts in the best interests of its clients and shareholders

Yes, your existing precedents can be converted for use into the FilePro template format and registered as templates in the system. Data fields can then be added directly from the database such as Contact information (eg Purchasers / Vendors / Plaintiff / Defendants etc), data from the Conveyancing or Court tabs (eg purchase price, settlement date, court name, proceedings number etc) as well as data your firm has customised to record about a matter or a Contact. You also have at your disposal all of Word’s mail merge functionality (eg IF and ASK statements) so dependent upon the complexity of the precedent, any additional ‘smarts’ required can be added. Our implementation team work with each new client to discuss the firm’s specific data/document conversion requirements prior to implementation to ensure a smooth transition from day one.
Yes, FilePro has a seamless connection into PEXA. Through integration with InfoTrack and Dye & Durham, you can now create PEXA workspaces directly from the matter in FilePro with all your relevant matter data pre-populated.

Interested in finding out more about our intuitive software, affordable for every firm?

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